Shipping & Policies
1.Β Shipping Time
All jewelry items are made to order.Β Unless stated as 'ready to ship' in the description, please allow 5 to 10Β business days for the shipment of your order. For all other items, please allow 3 to 5 business days for shipping.
Important:Β Orders placed during virtual market updates, collection release dates, sale promotions, and holidays mayΒ take longer than 10 business days to ship.Β
I am the only person running my shop and suffer from bilateral wrist pain, so please be patient with me!Β Items may take longer to ship or arrive due to COVID-19, severe weather conditions, and busy holiday seasons.
2. International Orders
Due to recent changes to GPSR (General Product Safety Regulations), I am no longer shipping to Europe and Northern Ireland.
For all other international orders - please triple-check that your address is entered correctly!Β If you come across other issues,Β you can contact me via e-mail or Instagram, and I'll assist you as best and quickest as possible.
Int'l shoppers may be responsible forΒ additional fees upon shipment and delivery.
3. Returns, exchanges, and cancelations
No exchanges or cancelations.Β For returns and refunds, please refer to policies 3 through 5.Β All items under Thrift & Vintage and Gift Cards are strictly final sale and non-refundable.
4. Defective or damagedΒ jewelry
If your item(s) arrivedΒ defectiveΒ upon arrival,Β you may contact me directly at info@deathcryptjewelry.comΒ within 14 days of delivery.Β Please be prepared to show photographic/video proof.
If your item(s) arrived damaged, feel free to contact me and I'll see what I can do for you. Please note that I package all orders as securely as I can and am not responsible for how USPS or UPS may handle your package.
5. Missing packages
I am not responsible for missing packages. If your package is missing, be sure to report your issue with USPS or UPS.
Please note to factor in delays with USPS during COVID-19, severe weather conditions, and busy holiday seasons.
6. Custom Orders
I am not taking custom orders at this time.
Any other questions?
Please contact me directly at info@deathcryptjewelry.com or on the Contact Page, and I will gladly assist you the best I can.
Β
Information subject to change. Last updated on December 9, 2024.